Customer Relationship  
Management  

Create a seamless client-centric experience, build long-lasting relationships, and increase profits.

Popular CRM Modules

Odoo - Sample 1 for three columns

CRM for Sales

Implement an efficient workflow and streamline sales activities from initial contact to final approval. Store and analyze client information to make better decisions.

Odoo - Sample 1 for three columns

crm for helpdesk

Provide an all-inclusive customer support through efficient communication. Prioritize, track, and solve client inquiries and tickets as they arise.

Turn leads into loyal customers with advanced sales techniques and support tools.

UNIQUE OFFERINGS AND SOLUTIONS

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Lead Nurturing

Find your leads based on different criteria: country, position, industry... and communicate automatically with them.

  • Detect countries, states and cities of leads automatically from the visitor IP address.

  • Score your leads based on explicit and implicit criteria.

  • Define your own rules to assign leads to the right sales team or salesperson based on quotas and segments.

VOIP CONNECTORS

Call customers automatically or manually from your web browser and create a dial queue.

  • Log calls and automate the necessary follow-ups.

  • Reschedule unsuccessful calls easily or contact clients via email.

  • Get notified by automatic pop-ups when receiving calls.

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CALL CENTER Integration

Assist clients at all times and improve your first call response rates.

  • Manage and close tickets faster and more efficiently.

  • Gain complete oversight over the caller's information and history.

  • Use the Summary dashboard to create, configure, and review service level agreements (SLA) for your monitors.

  • Automate routing and processing of incoming support calls.


SUPPORT CONTRACTS

Provide help-desk services to your clients automatically by selling support contracts.

  • Up-sell your services using time-limited deals.

  • Create automated alerts and notifications for your team to quickly assist clients.

  • Track support time on each contract using the time-sheet app.

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AN ADVANCED CRM FOR A SEAMLESS CX

DATA COLLECTION

Gather accurate and actionable information related to your customers including addresses, preferences, and order history.


SELF SERVICE

Allow customers to close their own tickets from a dedicated portal and provide them with an online forum and learning material.

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MULTI-CHANNEL SUPPORT

Create and resolve tickets through email, live chat, website form, leads, or on external channels such as a forum or social media.


POWERFUL REPORTING

Visualize your KPIs using customized dashboards and maximize your opportunities through cohort and leads analysis.

discover other solutions

  marketing

  • Create targeted marketing campaigns and automate your workflow to generate more leads.

  website & ecommerce

  • Give your business the website it deserves. Showcase your products, attract visitors and earn money online.

  Sales 

  • Automate sales orders, subscriptions, and rentals. Create invoices using an advanced point of sale system.

Ever Business Solutions offers you all the smart and scalable tools you need to grow your organization.