COUNTRY: CYPRUS   INDUSTRY: FOOD & BEVERAGE / RETAIL   COMPANY SIZE: 201-500 EMPLOYEES

HR & PAYROLL

A module to manage employees, approvals, leaves, appraisals, access their information and process their appropriate salaries easily.

ASSETS, REPAIRS & MAINTENANCE

Modules responsible for the company assets, tracking their locations, statuses, and maintenance requests as well as the field services processes.

WEBSITE & ECOMMERCE

Serving in taking the company services online. Selling easily though an eCommerce portal promoting products and upselling them.

FLEET & DISTRIBUTION

A module to manage vehicles, contracts, costs, insurances and assignments, while tracking and recording all activities with integrated GPS.

ASSETS, REPAIRS, & MAINTENANCE

Modules responsible for the company assets, tracking their locations, statuses, and maintenance requests as well as the field services processes.

HELPDESK

Offering a great ticketing system for suggestions or complaints, and building better and stronger relationships with loyal customers.

PROJECTS & TIMESHEET

A modern interface for better project management, forecasting needs and resources, setting task deadlines and sharing documents instantly through the app.

EMAIL MARKETING & SOCIAL MEDIA

Reinforce the company's online presence by automating email campaigns and managing all social media platforms, web push notifications, and live chat.

DOCUMENTS & ESIGNATURE

A module upgrading the company's documents by storing and organizing them digitally and implementing a paperless approach, while assigning e-signatures.

ABOUT KIK TRADING

KIK, famous for the MMS stores and Portioli coffee shops, is known as one of the leading nation-wide Sales and Distribution companies in Cyprus, with over 50 branches spread across the island. Incorporated in 1988, the family business distributes a wide range of confectionery products including hard candies and gum, cigars, ice creams, pet food, novelties and beverage products. It also represents many famous factories from all over the world.

CHALLENGES 

Being one of the biggest distribution companies in Cyprus, KIK Trading established the necessity to upgrade its internal and external operations. In the past, the company used multiple decentralized systems that seemed outdated with a lack of integration between several functions within that system. The main areas that required a necessary upgrade were highlighted by a lack of collaboration between systems, a lack of data integrity, manual slow processes, and the absence of an HR solution.


SOLUTION & ADDED VALUE 

Ever Business Solutions acquired the essential needs of the company while thoroughly scanning the weaknesses obtained by the current system. Following a detailed inspection and a planned strategy, a technical team from Ever Business Solutions offered KIK Trading a fully integrated Odoo ERP system, incorporating solutions for all areas of the business, including:

  • HR & Payroll: A module to manage employees, approvals, leaves, appraisals, access their information and process their appropriate salaries easily and efficiently.

  • Assets, Repairs & Maintenance: A module responsible for the company assets, tracking their location, status, and maintenance requests as well as field service processes.

  • Website & eCommerce: Serving in taking the company services online. Selling easily through an eCommerce portal promoting products and upselling them.

  • Fleet & Distribution: A module to manage vehicles, contracts, costs, insurances and assignments, while tracking and recording all activities with integrated GPS.

  • Helpdesk: Offering a great ticketing system for suggestions or complaints, and building better and stronger relationships with loyal customers.

  • Projects & Timesheet: A modern interface for better project management, forecasting needs and resources, setting task deadlines, and sharing documents instantly within the application.

  • Email Marketing & Social Media: Reinforcing the company's online presence by automating email campaigns and managing all social media platforms, web push notifications, and live chat.

  • Documents & eSignature: A module upgrading the company's documents by storing and organizing them digitally and implementing a paperless approach. The solution offers automatically assigning e-signatures with permissions and entities required to sign.


Thanks to the newly implemented digital solution, KIK Trading was able to manage all of its business operations, internally and externally, while keeping track of all workflows. Not only did the solution maximize employee productivity and helped the company reduce cost, but also allowed resources to focus on their sales strategies and automatically increase the company's return on investment, all during the Covid-19 Pandemic.