Managing a busy office can be a bit overwhelming, especially if the business is exploding. That’s why it is so important to implement a service help desk to streamline your business and support your customers.
The helpdesk teams provide your customers with support for queries or errors they might encounter while using your product/service. Their response towards queries and the way they deal with problems define the image of the company.
A help desk management becomes simpler with the use of Odoo as an ERP solution. How?
amazing user interface
Odoo Helpdesk offers you the capability to track, prioritize, and solve customer tickets.
Odoo assists your company to list the queries and complaints of your customers sent by email and generate tickets automatically.
Odoo offers a customizable website form to qualify your customer's queries.
Odoo websites can integrate live and multi-lingual chat support to meet the demand of your customers.
Service Level Agreements (SLA)
Service Level Agreements (SLA) are commitments you make with your customers to outline how a service is delivered, it makes clear what needs to be done, to what standard, and when.
Optimized for productivity
Odoo Helpdesk is optimized for your team's productivity:
Automate emails or actions at different phases of ticket resolution.
Define dynamic email templates to automate the most common responses.
Escalate tickets to your manager in just a click.
Invite experts into a live discussion.
Use canned responses in live chat for automated and instant answers to your customer's queries.
Better and smarter Self Service
Odoo Helpdesk offers you the capability to develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket.
Allow Customers to Close Tickets
With Odoo Helpdesk a customer can close their ticket. This helps to minimize error, avoid misunderstandings and leave more time for Helpdesk Teams to worry about what truly needs their attention.